Daring Fireball: Design Quality and Customer Delight as Sustainable Advantages
A long, quality article from John Gruber on Apple bear arguments. He argues convincingly that Apple’s biggest danger is stumbling in its design and quality. They occupy the high end of the market and, as such, they must continue to provide high end, differentiated products. If they fail at that, it will be due to their own fault, not from low end disruption or commoditization.